Contact information

At Elanzaa Perfumery, customer satisfaction is important to us. Whether you have a question about our fragrances, need help with an order, or require assistance with a return or refund, we are here to help.

Customer Support

Store Name: Elanzaa Perfumery

Email: elanzaperfumery@gmail.com

Phone/WhatsApp: 8373951121

Customer Support Hours: Mon- Sat [8am-12pm]

How We Can Help

You can contact us for assistance with:

- Product information and fragrance enquiries

- Order confirmation and tracking

- Shipping and delivery updates

- Returns, exchanges, cancellations, and refunds

- Damaged, defective, or incorrect orders

- Website and payment-related issues

Response Time

We aim to respond to customer enquiries within [1–2 BUSINESS DAYS]. Response times may vary during weekends, public holidays, and busy periods.

Order Assistance

When contacting us about an existing order, please include your order number and the email address or phone number used at checkout. Please do not share passwords, OTPs, or complete payment-card details.

Thank you for choosing Elanzaa Perfumery. We appreciate your trust and look forward to helping you find your signature scent.