Shipping policy
Shipping Policy
Last updated: 19-oct-2026
At Elanzaa perfumery, we aim to deliver your favourite fragrances safely and as promptly as possible. Please read our shipping terms before placing an order.
1. Order Processing
Orders are generally processed within 1-2 business days after confirmation and successful payment, where applicable.
Processing may take longer during sales, public holidays, peak periods, or when an order requires additional verification. We will contact you if a significant delay occurs.
2. Shipping Methods
We ship through available courier and logistics partners. The shipping method for your order will depend on your delivery location, parcel size, and service availability.
Available delivery options will be displayed at checkout where applicable.
3. Delivery Timeframes
Estimated delivery time is 5-7 days after dispatch. Actual delivery times may vary by location and courier availability.
These estimates are not guaranteed delivery dates. Remote areas, weather conditions, public holidays, operational disruptions, and other unforeseen events may cause delays.
4. Shipping Costs
Shipping charges are Standard Shipping: ₹100 per order
Free Shipping: On orders above ₹999
Any applicable delivery charges will be shown at checkout before you confirm your purchase.
If free shipping is offered, the eligibility conditions, if any, will be displayed on the website.
5. Order Tracking
When tracking is available, we will share the tracking details through [elanzaperfumery@gmail.com or 8373951121] or another contact method provided at checkout.
Tracking updates may take some time to appear after dispatch. Please contact us if tracking information remains unavailable or does not update for an unusually long period.
6. Delivery Information
Customers are responsible for providing a complete and accurate shipping address and reachable contact details.
Please ensure someone is available to receive the parcel where required. If a delivery attempt fails, the courier may arrange another attempt or return the parcel according to its procedures.
If an incorrect address was entered, contact us as soon as possible. Address changes may not be possible after dispatch.
7. Delayed, Lost, or Undelivered Orders
If your order is delayed, marked delivered but not received, or appears lost, contact us at elanzaperfumery@gmail.com with your order number.
We will coordinate with the courier where appropriate and inform you of the next steps. Any refund or replacement will be handled in accordance with applicable law and our relevant policies.
8. Damaged Parcels
If your parcel arrives visibly damaged or the product is damaged, please contact us promptly at elanzaperfumery@gmail.com. Include your order number and clear photographs of the outer packaging and product, if available.
We will review the issue and arrange an appropriate remedy in accordance with our Return and Refund Policy and applicable law.
9. International Shipping
International shipping is NOT CURRENTLY AVAILABLE.
10. Contact Us
For shipping questions or delivery assistance:
Store Name: Elanzaa perfumery
Email: elanzaperfumery@gmail.com
Phone: 8373951121