Privacy policy

Last updated: 19-oct-2026

This Privacy Policy explains how Elanzaa perfumery (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit or make a purchase from our online store.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect:

- Contact information: Your name, email address, phone number, billing address, and shipping address.

- Order information: Products purchased, order details, payment status, and delivery information.

- Payment information: Payments are processed through third-party payment providers. We do not intentionally store complete card details unless expressly stated and lawfully permitted.

- Technical information: IP address, browser type, device information, and website usage data.

- Customer communications: Messages, feedback, complaints, and information you provide when contacting us.

Please do not send sensitive payment credentials, passwords, or full card details through email or chat.

2. How We Use Your Information

We use your information to:

- Process, confirm, pack, and deliver orders.

- Collect payments and manage refunds or cancellations.

- Provide order updates and customer support.

- Prevent fraud, abuse, and unauthorised transactions.

- Improve our products, website, and shopping experience.

- Send promotional communications where permitted and, where required, with your consent.

- Comply with applicable legal, tax, accounting, and regulatory obligations.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the shopping cart working, remember preferences, understand website traffic, and improve performance.

Some cookies may be provided by Shopify or other service providers. You can manage cookies through your browser settings and any consent controls available on our website. Disabling certain cookies may affect website functionality.

4. Third-Party Services

We use Shopify to operate our online store and may use third parties for payment processing, shipping, analytics, customer support, and marketing.

These providers may process information necessary to perform their services under their applicable terms and privacy policies. We do not sell personal information to third parties for their independent use as a data-selling business.

Our website may contain links to external websites. We are not responsible for the privacy practices of websites we do not operate.

5. Data Security and Retention

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. However, no online system can be guaranteed completely secure.

We retain information for as long as reasonably necessary for order fulfilment, customer support, legal compliance, dispute resolution, and legitimate business purposes. We securely delete or anonymise information when retention is no longer necessary, subject to applicable law.

6. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and may withdraw consent where processing relies on consent.

You may also opt out of promotional emails by using the unsubscribe option or contacting us. Certain information may need to be retained where required by law or necessary to resolve a dispute.

To exercise your rights, contact us using the details below. We may need to verify your identity before processing a request.

7. Children's Privacy

Our store is not intended to knowingly collect personal information directly from children in violation of applicable law. If you believe a child has provided us with personal information improperly, contact us so we can review the matter.

8. International Processing

Some of our service providers may process information outside India. Where applicable, we will take steps required by relevant Indian law concerning such processing and transfers.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, services, or legal obligations. The revised version will be published on this page with an updated date.

10. Contact Us

For privacy questions or requests, contact:

Store Name: Elanzaa perfumery

Email: elanzaperfumery@gmail.com

Phone: 8373951121

We aim to handle privacy requests and complaints within the timeframes required by applicable law.