Return and Refund Policy

 

Last updated: 19-oct-2026

At Elanzaa perfumery, customer satisfaction matters to us. We want you to receive the fragrance you ordered in good condition. This policy explains how returns, exchanges, cancellations, and refunds are handled.

1. Return Eligibility

You may request a return within 3 DAYS of delivery if your product is eligible under this policy.

To help us assess your request, please provide your order number, a description of the issue, and clear photographs or videos where relevant.

For hygiene and product-integrity reasons, perfumes that have been opened, sprayed, used, or had their seals removed may not qualify for a change-of-mind return, subject to applicable consumer law.

This restriction does not remove your rights if a product is defective, damaged, incorrect, or materially different from its description.

2. Non-Returnable Items

Unless a return is required by applicable law or approved by us, the following may not qualify for a change-of-mind return:

• Opened or used perfumes.
• Products with removed or broken seals.
• Products damaged after delivery through customer misuse.
• Items returned without the required order details.

Defective, damaged, incorrect, or misdescribed products will be assessed separately and will not be rejected solely because they fall into one of these categories.

3. Return Request Process

To request a return, email [elanzaperfumery@gmail.com] within 3 DAYS of delivery.

Please include:

• Your order number.
• The reason for the return.
• Photographs or videos, if relevant.

We will review your request and provide return instructions. Please do not ship an item back before receiving instructions from our team.

4. Order Cancellation and ₹100 Cancellation Fee

A ₹100 cancellation fee may apply to customer-requested cancellations of confirmed orders, including both COD and prepaid online orders, only where permitted by applicable law and where the fee has been clearly disclosed and accepted before purchase.

Where the fee is lawfully applicable, ₹100 may be deducted from the eligible refund. The remaining amount, if any, will be refunded through the applicable refund method.

The fee will not apply where prohibited by law, including when:

• We cancel the order ourselves.
• The product is defective, damaged, incorrect, or materially misdescribed and the customer is entitled to a refund or other remedy.
• A cancellation or refund is required under applicable law.
• Other legally protected circumstances make the fee impermissible.

We will comply with applicable requirements concerning equivalent cancellation charges when we cancel an order unilaterally.

5. Refund Process and Timing

Once an eligible refund is approved, we will initiate it within [7-10 days].

For prepaid orders, refunds will generally be sent to the original payment method or another lawful method agreed upon where necessary.

For COD orders, we may request bank or other payment details needed to process an approved refund securely.

The time taken for the amount to appear in your account may depend on your bank, payment provider, or payment method. We will provide an update if additional information is required.

6. Exchanges

Exchanges may be available for eligible products, subject to stock availability and approval.

Contact [elanzaperfumery@gmail.com] within [3 DAYS] of delivery to request an exchange. We will explain the exchange procedure and any applicable delivery charges before proceeding.

Defective, damaged, or incorrect products will be handled in accordance with applicable consumer law.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at [elanzaperfumery@gmail.com].

Please provide your order number and photographs or videos showing the issue, if available.

After reviewing your claim, we will arrange an appropriate remedy, which may include a replacement, exchange, repair where applicable, or refund as required by law and the circumstances.

You will not be charged a cancellation fee for a remedy to which you are legally entitled because of our error or a product issue.

8. Return Shipping Costs

For change-of-mind returns that we approve, return shipping costs will be [PAID BY THE CUSTOMER / PAID BY THE STORE].

For products that arrive damaged, defective, incorrect, or materially misdescribed, we will handle return shipping in accordance with applicable law and the remedy offered.

9. Refund Deductions

Any permitted deduction, including an applicable cancellation fee or disclosed return-shipping charge, will be communicated transparently.

We will not make deductions that are prohibited by law or that unlawfully limit your consumer rights.

10. Contact Us

For return, exchange, cancellation, or refund assistance:

Store Name: Elanzaa perfumery 
Email: elanzaperfumery@gmail.com
Phone: 837395112

We aim to respond to customer enquiries within 7-10 business days.